Coastal Tent frequently asked questions - you may be wondering…
WHAT TIME IS CHECK IN/CHECK OUT?
Check in/out is at Castaways Resort reception, which is well signposted at the entrance of the resort.
There is a self check-in for Cliffside coastal tents. You will recieve pre-arrival instructions and a map that will outline where to go to begin the self check in.
- Check in is after 3pm on the day of arrival and before dark*
- Check out is before 10am on the day of departure.
*Please note: Make sure you time your arrival for day light hours. This means arriving by 5pm in the winter and shoulder months, and by 6.30pm in the summer months. The golf carts you'll be given access to, to transport you to the tent site can't be driven in the dark due to safety reasons. For safety reasons you will be unable to access your Glam Camp site if you arrive after this time and your stay will be forfeited.
ACCESS & PARKING
You will receive a map with your pre-arrival email. This map will direct you to Cliffside parking. This is also the location you will start your self check-in.
BED & LINEN
The tents sleep a maximum of two, in a luxurious king-sized bed with hotel quality linen, bedding and towels all provided.
FACILITIES
Cliffside glam camps are off-the-grid, and all power is supplied via solar panels and gas.
- The tent ensuites have a pleasant to use odourless composting toilet, sink, and a hot shower.
- Cooking with your meals are done on a gas BBQ.
- Food is stored in the solar powered fridge and will be fully stocked when you arrive. *Providing you have purchased the full food and beverage package.
- The glam camps are heated so it's warm and cosy all year round and equipt with cosy blankets.
- Lighting works in the tents just like at home - flick the switch!
- Mobile phone reception is 100m up the hill behind the glam camps for the Coastal glam camps or at our main car park. There is no WIFI at the glam camping couples tents. You can access WIFI at the Cliffside car park where you parked your car. Wifi info can be found on your instructions provided with your buggy on arrival.
WHAT TO BRING
- Warm clothes to sit outside and enjoy the view.
- If you have not purchased the full food and beverage package you will need to bring all food required for the duration of your stay. Please bring items only that can be cooked on a BBQ. Dinner cannot be purchase at the restaurant. Strictly no driving buggies after dark.
CANCELLATION POLICY
- Cancellation or Date Change within 7 -3 days of your reservation date will result in a 50% refund.
- Cancellation or Date Change within 48 hours of your reservation date will result in 100% of the total cost of your stay being charged. (no refund provided)
PAYMENTS
Payment for booking must be made in full at the time of booking.
All reservations paid for by credit card will attract a 2.5% surcharge. American Express Credit Cards attract a 4% surcharge.
Totara Tree Tent frequently asked questions - you may be wondering…
WHAT TIME IS CHECK IN/CHECK OUT?
Totara Tree Tent is located 15minutes inland from Cliffside - Conference, Retreats and Events. You can self check-in using the information provided upon booking.
- Check in is after 3pm on the day of arrival and before dark*
- Check out is before 10am on the day of departure.
*Please note: You must self check-in before 5.00pm. Once dark it can be extremely hard to find your tent. Please arrive well before dark.
ACCESS & PARKING
Please following the driving and parking direction on your arrival email.
Park inside the fenced off concrete pad - this is a working farm and the cows may decide to bless you with their presence :)
BED & LINEN
The tents sleep a maximum of two, in a luxurious king-sized bed with hotel quality linen, bedding and towels all provided.
FACILITIES
Cliffside glam camps are off-the-grid, and all power is supplied via solar panels and gas.
- The tent ensuites have a pleasant to use odourless composting toilet, sink, and a hot shower.
- Cooking with your meals are done on a gas BBQ.
- Food is stored in the solar powered fridge and will be fully stocked when you arrive. *Providing you have purchased the full food and beverage package.
- The glam camps are heated so it's warm and cosy all year round and equipt with cosy blankets.
- Lighting works in the tents just like at home - flick the switch!
- You will have full mobile reception at our Totara Tree tent.
WHAT TO BRING
- Warm clothes to sit outside and enjoy the view.
- If you have not purchased the full food and beverage package you will need to bring all food required for the duration of your stay. Please bring items only that can be cooked on a BBQ.
- Let us cover all the rest.
CANCELLATION POLICY
- Cancellation or Date Change within 7 -3 days of your reservation date will result in a 50% refund.
- Cancellation or Date Change within 48 hours of your reservation date will result in 100% of the total cost of your stay being charged. (no refund provided)
PAYMENTS
Payment for booking must be made in full at the time of booking.
All reservations paid for by credit card will attract a 2.5% surcharge. American Express Credit Cards attract a 4% surcharge.
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Testimonials
100% will be back again! This was just an amazing experience. I am so happy I went for the three nights! Even that wasn't enough time away. Perfect in every moment. 26.7.24
Glam camping with Castaways is truly an amazing experience.
We stayed in the Tree Tent, and in a Coastal Tent, and both are very well located in gorgeous bush; very well equipped to make it a really… Read More
We had a wonderful stay in this beautiful coastal spot, enjoying the remote feeling, wonderful fresh delicious food, soaking in the outdoor bath, and luxuriating in the comfortable bed. It was so warm… Read More
Loved the food and the amazing views. Would recommend to anyone. 25.6.24
Had the best time celebrating our marriage, highly recommend the tree tent! The experience was so amazing and it's so well thought out and hidden!! Would re do that 1000x over - 26.1.24
A great place to spend a relaxing 24 hours having the opportunity to read or write amidst some wonderful surroundings enjoying great service and great food and a very comfortable facility - 22.2.24